Professional Services and Support

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Our consulting team will work with you to analyze your current business processes and help you define your automation goals and priorities. 

With decades of experience in automating data collection and quality control processes, we can help you determine how an operation can run more efficiently by:

1. simplifying and automating procedures 
2. providing real-time information to those who need it
3. applying software controls that eliminate the possibility of human error.

Solution Concept

Once your requirements are defined, our team will present a solution concept for you to review, which incorporates your business procedures, data requirements, interfaces to host systems, and applicable new and legacy technologies. 

Tailored to Your Requirements

Upon your approval of the solution concept, our software team will customize our existing software apps to incorporate your requirements. We will work with you to ensure the finished solution will fit your specific procedures and automation goals.

At any time in the future, we can add more functionality on a per- line or a per- plant basis, depending on your needs, and as new technologies and enhancements become available.

Are you concerned about your company meeting OEM compliance requirements in a timely and cost efficient manner?

Since the late 1980s we have worked with the Auto Industry Action Group (AIAG) to help auto suppliers stay abreast of and comply with OEM mandates for implementing reliable solutions to accurately label, track and trace OEM product.

Since many of our customers are Honda suppliers, we also keep up with Honda MPRs and continually enhance our solutions so you can achieve compliance in the most cost-effective way. 

At the same time, you'll be improving the efficiency and quality control of your internal operations. 

And with real-time information from your shop floor, you can analyze production and operating efficiencies and make necessary adjustments as soon as possible.

We know that your business can be operating 24 hours a day, 365 days a year.  

We are committed to ensuring your automated plant floor solution will keep your mission-critical operations up and running at peak efficiency. 

On Software, Technologies, Interfaces 

Our Total System Support Program covers every aspect of the solution we implement - software, hardware technologies, interfaces to your legacy plant floor equipment and interfaces to your host system software.

24/7 x 365 Accessibility

If you run a 2- or 3-shift operation, knowing that you can get help whenever you need it, even outside of regular office hours, is imperative. 

Our Total System Support program offers standard and extended support options, and the flexibility to choose the level of support you need at any time. With our standard program, you can reach a member of our support team any time during regular business hours. 

After-Hours Support 

Our extended service enables you to reach our team any time of the day or night, 365 days a year. 

Providing you with the support you need around the clock is our business. Making sure your system is operating at optimal efficiency is our Number One priority.